Contact information
Last updated: August 2026
Summary
This page tells you how to reach the Callixe team, what to include so we can help you quickly, and when to expect a reply. All customer enquiries — orders, products, returns, shipping, and general questions — are handled by our support team by email.
In short: email us at support@callixe.store, include your order number and a clear description of your question, and we'll normally reply within one to two business days.
Customer Support: support@callixe.store
We're here to help. Whether you have a question before buying, need an update on an existing order, or want to arrange a return, the Callixe support team is ready to assist. Email is the fastest and most reliable way to reach us, as it lets us log your enquiry, look into the details, and reply with a complete answer.
How to Reach Us
For all enquiries, please email our support team at support@callixe.store. This inbox is monitored by our customer care team and is the single point of contact for everything relating to Callixe — from pre-purchase questions to after-sales support. You can also reach us through the contact form on our website at callixe.store, which delivers your message straight to the same team.
What to Include
To help us resolve your enquiry as quickly as possible, please include as much relevant detail as you can. Helpful information includes:
- your order number (if your enquiry relates to a purchase);
- the email address used to place your order;
- a clear description of your question or the issue you're experiencing; and
- where relevant, photos or a short video — for example if an item arrived damaged or faulty.
The more context you give us up front, the faster we can help without needing to ask follow-up questions.
Response Times
We aim to respond to all enquiries within one to two business days. Business days are Monday to Friday, excluding public holidays. During busy periods, such as major promotions or seasonal peaks, replies may take a little longer, but rest assured every message is answered in the order it's received. If you haven't heard back after a couple of business days, please check your spam or junk folder before getting in touch again, as our reply may have been filtered there.
What We Can Help With
Our support team can assist you with a wide range of topics, including:
- questions about our products, their features, and their intended use;
- help placing an order or resolving a checkout issue;
- order status, tracking, and delivery updates;
- returns, replacements, and refunds under our Refund Policy;
- reporting a damaged, faulty, or incorrect item; and
- general questions about our policies and how we operate.
Related Policies
Before contacting us, you may find your answer in one of our policy pages, which cover the most common questions in detail: our Shipping Policy, Refund Policy, Terms of Service, and Legal Notice. If your question isn't answered there, we're only an email away.
A Note on Wellness Questions
Our support team is happy to explain how our products work and what they're designed for, but we're not able to provide medical advice. Our devices are non-medical wellness products. If you have a health condition or concern, please review our Product Safety, Precautions & Contraindications page and consult a qualified healthcare professional before use.